Data deletion
You can ask Solutionoir SMC-Private Limited to delete the data eComCockpit holds about you at any time. This page explains how.
A connected TikTok or Meta ad account
- In the Portal, open Settings → Integrations and press Disconnect next to the account. Or remove eComCockpit from the authorized apps in your TikTok for Business or Facebook settings.
- We stop reading at once and delete the access token, your TikTok or Facebook user ID (replaced by a one-way hash), the name and permission list the platform gave us, and any pending sign-in records.
- To also delete the ad spend and campaign results already stored for your business, email wajeeh@solutionoir.com from the account owner’s address with the store name. We delete them within 7 days and confirm by email.
If you asked Facebook to delete your data, Facebook gives you a status link; it opens our deletion status page.
Your whole eComCockpit account
Email wajeeh@solutionoir.com from the account owner’s address. We confirm the request, give you 30 days to export your data if you want it, then delete or anonymise the account, its stores, orders, products and connections.
A shopper who bought from a store
Ask the store you bought from, or email us with the store name and your phone number. We remove your name, phone number and address from that store’s orders. Shopify’s customer erasure requests are handled automatically.
What we keep
Invoices, payments and accounting entries we must keep by law, without personal details where the law allows. Nothing we keep is used for any other purpose.
See our Privacy Policy and Advertising integrations. Questions: wajeeh@solutionoir.com, +92 339 9922255.